Muslim Prayers+ Privacy Policy

Welcome to Muslim Prayers+ (hereinafter referred to as "the App"). We understand how much you value your privacy, especially when sharing your personal thoughts and experiences. As the developers of Muslim Prayers+, we regard privacy protection as a vital aspect of our services.

Muslim Prayers+ is an application designed to meet the spiritual and daily needs of Muslims through precise, engaging, and convenient online services. We are committed to creating a safe and user-friendly platform that provides Muslims with a better experience, while ensuring that personal information is handled and protected properly.

At Muslim Prayers+, we respect and protect users' privacy. We understand that you care about how your personal information is collected, used, shared, and safeguarded. We are grateful for your trust and are committed to handling your data in a responsible and transparent manner. This Privacy Policy (hereinafter referred to as "Policy") outlines how Muslim Prayers+ collects and processes the personal information you provide and the rights you hold. Please read this Policy carefully to understand and exercise your rights:

1. Our Privacy Principles
2. Types of Personal Information We Collect
3. How We Use Personal Information
4. How We Share Personal Information
5. Your Rights as a User
6. Guidelines for Information Retention
7. Other Websites and Services
8. Protection of Minors
9. Updates and Notifications Regarding This Privacy Policy
10. Where Personal Data Is Stored
11. How to Request Data Deletion
12. Contact Us

1. Our Privacy Principles

This Privacy Policy is designed to transparently explain the types of personal data we collect, how this data is used and disclosed, and the choices you have regarding your information.

We value your trust and are committed to providing a secure environment in which you can confidently share personal information, knowing it will not be used in ways that harm you.

Our privacy practices are guided by the following principles:

• Control Over Information: You control how much information you share with us. For example, we will request your permission before accessing your email inbox or calendar to sync with our application.
• Data Deletion: We process data according to your instructions. We store content you upload to our servers, but if requested, we will delete such content.
• Content Usage Restriction: We do not use your uploaded content to train our algorithms, nor do we share it with other Muslim Prayers+ users. Your data is only used to deliver our services.
• No Ads or Marketing Use: We do not use your content for advertising or marketing purposes. Our revenue comes from subscription services, not from selling your information.

We are committed to transparency and empowering you with full control over your data. Please contact us anytime with questions or for more information.

2. Types of Personal Information We Collect

We believe collecting your personal data is necessary to deliver a convenient, secure, and personalized experience. You can use our services with or without a Muslim Prayers+ account.

We collect personal information from the following sources:

2.1 Information You Provide as a Registered User

• Contact Details: Including your first and last name and email address.
• Account Information: Such as login credentials and account management data, including purchased services or those of interest.
• Uploaded Content: Messages, images, videos, audio clips, and other files you upload. We may analyze uploaded content to surface relevant information.
• Geolocation: Your provided location to deliver tailored content based on your area.
• Payment Information: Required for subscription purchases (e.g., name, card details, billing information). Payment is processed by our third-party provider, Stripe. We do not store card numbers.
• Usage Data: Data about how you interact with the app, including metadata related to uploaded content.
• Communication Records: Records of correspondence when you contact us for feedback, issues, etc.
• Marketing Preferences: Your preferences regarding communications about our services and publications.
• Other Information: Other details not specifically listed but used as described in this Policy or disclosed at the time of collection.

2.2 Information Automatically Collected from Your Use of the Service

To operate and improve our services, we and our providers may automatically collect data about you, your device, and interactions with our services. This includes:

• Operating system, manufacturer, and model
• Browser type
• IP address
• Unique identifiers for devices or sessions
• Language preferences
• Mobile carrier (if using mobile access)
• Geolocation data (latitude, longitude, altitude) and city selection for accurate prayer or pilgrimage content

We deploy third-party analytics tools to monitor usage and traffic patterns. These tools collect and analyze user interactions (browsed pages, plugins used, etc.) to improve our services.

Cookies and Similar Technologies

• Purpose: We and our service providers use cookies and similar technologies to collect usage data, analyze user behavior, and improve your experience.
• Managing Cookies: You can disable cookies via browser settings, but some functions may not work properly. Opt-outs must be set for each browser or device individually.

2.3 Information from Other Sources

We may combine the data you provide with data from third parties, such as:

• Third-Party Social Media: You may share content via public-facing features or social media integrations. Shared information may be publicly visible. We may also use this information to improve our services and provide relevant content. Privacy settings on such platforms apply.

3. How We Use Personal Information

We use personal information for various purposes, primarily to ensure you can access and use our services in a secure environment and to help improve our product. Specifically, your data may be used for the following:

3.1 To Provide Our Services

We use personal information to operate, maintain, and deliver our services to you. Unless consent is required, we process personal information to fulfill our contractual obligations under our Terms of Service. Where consent is needed, you can withdraw it at any time. Uses include:

• Authenticating your identity when logging into the service
• Providing personalized content and experiences based on your searches and feedback
• Determining your approximate location to provide localized content and ensure service availability
• Processing payments through third-party providers

3.2 To Promote Our Services

We use personal information to respond to your inquiries, provide customer support, and communicate about our services — including announcements, updates, security alerts, and administrative messages — in alignment with our legitimate business interests.

3.3 To Improve, Monitor, Personalize, and Secure Our Services

We use data to improve our services and ensure security, which includes:

• Understanding your needs and preferences to personalize services and communication
• Troubleshooting, testing, research, and maintaining service security
• Investigating and preventing fraud, abuse, or unauthorized or illegal activities

3.4 For Research and Development

We may use personal information for research and development purposes aligned with our business interests, including analyzing and improving our services. This may involve creating anonymized or aggregated data sets from personal information. Such data is stripped of identifiable details and may be shared with third parties for legitimate business purposes.

3.5 For Direct Marketing

Where permitted by law, we may send you direct marketing messages, including emails. You may opt out at any time (see the section "Opting Out of Direct Marketing Communications"). Unless consent is legally required, marketing is based on legitimate interests.

3.6 For Compliance and Protection

We may use personal information to meet legal obligations or defend legal claims, including:

• Protecting rights, safety, or property (yours, ours, or others')
• Auditing internal processes for legal and policy compliance
• Enforcing our Terms of Service
• Detecting, preventing, and investigating fraud, cyberattacks, or unlawful activity
• Complying with applicable laws, regulations, and legal processes (e.g., subpoenas)

3.7 Specific Use Cases

• Platform Management: Technical troubleshooting, data analysis, testing, research, and feedback collection
• Interactive Features: Enabling platform-based interactions when opted into
• Personalized Content: Customizing content according to your preferences
• Service & Product Improvement: Developing new features and improving performance
• Location-Based Services: Offering content tailored to your location
• Profile Sharing & Engagement: Letting you share profile info and participate in community features
• Messenger Services: Ensuring stable communications and cache-clearing for data management
• Service Updates: Notifying you about changes to our services
• Support: Staying in touch and providing user assistance
• Policy Enforcement: Enforcing our terms, conditions, and related policies

These uses are designed to enhance your experience and better meet your needs.

4. How We Share Personal Information

We may share your personal information with third parties under specific circumstances, such as:

• Cloud Storage Providers: For hosting, communications, billing, fraud detection, analytics, and more
• AI Service Providers: We partner with AI providers (e.g., OpenAI, Coze) to support AI assistants. These providers only use your data to operate the tools and are prohibited from training their models on your personal information
• Analytics & Search Tools: Shared for platform optimization and IT support
• Data Centers & Hosting Services: Where our data is stored and processed
• Internal Company Group: We may share information with affiliates, subsidiaries, and parent companies for development, analysis, fraud prevention, and other internal business operations

We may also share your data with law enforcement or other entities in the following scenarios:

• To comply with legal obligations or requests
• To enforce our Terms of Service or investigate violations
• To detect or prevent fraud or security issues
• To protect the rights, property, or safety of us, our users, or the public

We always follow applicable laws and apply appropriate safeguards when sharing information.

5. Your Rights as a User

As a registered user, you have the right to access and update your personal information via your account settings. You may also refuse to provide certain information, but doing so may limit your access to some features or services.

Subject to applicable laws, you have the right to access, correct, delete, or request the transfer of your personal data at any time. You may also email us at [email protected] to request the deletion of specific data. Upon receiving your request, we will delete the specified data within three business days.

6. Guidelines for Information Retention

We determine how long to retain your personal information based on several criteria, including:

• Contractual Requirements: Based on our rights and obligations under the agreement with you
• Legal Obligations: Retention periods required by applicable laws and regulations
• Statute of Limitations: As defined by law for potential legal claims
• Business Needs: To fulfill legitimate business purposes
• Dispute Resolution: To manage or resolve potential conflicts or issues

If you decide to stop using our services, we may retain your information in an aggregated or anonymized format. Additionally, we may retain your personal data under the following circumstances:

• To comply with legal obligations
• To resolve disputes, handle litigation, or enforce agreements

We will retain your personal and other data as long as you maintain a Muslim Prayers+ account, in accordance with these criteria.

You can request account deletion at any time by emailing [email protected]. After we receive and verify your request, we will delete all data not required for regulatory, tax, insurance, legal, or other compliance purposes.

For example, we may retain location, device, and usage data for a reasonable period to support safety, security, fraud prevention, and research. If your account is deactivated due to security concerns, we may retain relevant details to prevent future misuse. In some cases, account deletion may not be possible — such as when there's a remaining balance or unresolved claim. Once those issues are resolved, we will proceed with deletion.

7. Other Websites and Services

Our services may contain links to third-party websites or online services. Our content may also be integrated into third-party websites or services. These links and integrations do not imply endorsement or affiliation.

We do not control third-party sites or services and are not responsible for their practices. This Privacy Policy does not apply to such third-party platforms. Please review their privacy policies to understand how they handle your data.

8. Protection of Minors

While our content is appropriate for children, our platform is not intended for users under 16 years of age. If we learn that we have unintentionally collected personal data from a child under 16, we will promptly delete the data and close the associated account.

For users over 16, if local laws require specific handling of data or platform usage, we will comply with those rules. If you believe we have collected information in violation of child data protection laws, please contact us at [email protected].

9. Updates and Notifications Regarding This Privacy Policy

We may post updates to this Privacy Policy via in-app announcements or notices. We encourage you to review the policy regularly to stay informed. The "Last Revised" date at the top reflects when changes take effect.

Your continued use of our services signifies your acceptance of the updated policy. If you disagree with any changes, you should stop using our services.

10. Where Personal Data Is Stored

Personal data we collect is stored on cloud servers located in Germany, which are subject to European data protection laws. This ensures your data is handled securely and in compliance with relevant regulations.

11. How to Request Data Deletion

If you wish to have your personal data deleted, simply send a request to [email protected], including the reason for deletion. We will promptly process your request and notify you via email once completed.

Muslim Prayers+ hereby formally states: We will delete personal data in accordance with your request.

12. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, please contact us at: [email protected]